Introductory Information If you have never floated before, you may not know what to expect from the float tank so we have put together the following information to answer some of the commonly asked questions and give you some tips to ensure you get the most from your floating experience. Please read through this information, including our Cancellation Policy plus the FAQ's before your first float session to ensure you are aware of the do's/don'ts & any medical conditions that are advised not to float. Floating is a wonderful but completely foreign sensation and it sometimes takes people 2, 3 or more floats to completely relax into the environment so we do suggest that one float is not enough to truly experience the full benefits of floating! Most people come out of their first float looking forward to their next as a large portion of the first float is getting used to the environment. Once they have overcome all their fears/concerns about the experience they are excited about coming back and completely relaxing. Many first time 'floaters' who normally find it hard to relax seem to enjoy the massage then float combination to help them unwind before they hop in the tank. This is by no means 'necessary' but just an added option. Appointment Details We request that you park on the street and when you arrive please go down the driveway and press the doorbell on the gate. If convenient, please shower before you arrive and do not put moisturisers, make-up or deodorant on – this will save showering time in your float session. We understand that this is not always possible so you are most certainly able use our shower before your float if necessary. If you are having a massage first you will need to shower in between your massage & float anyway. You will also need to shower after your float to rinse off the salt solution. We provide towels and natural body products for your use and a hairdryer may also be available (please advise at time of booking if this will be necessary). Please respect that we have allowed 1.5hours for your 1 hour float appointment – this additional time is to allow for form-filling, instructions, showering before & after as well as time for us to filter & clean. We do not want you to feel rushed out of your appointment but when showering & drying hair, etc after your float, but 10 minutes should be ample time to shower & dress after your float. Please consider that we may have another client waiting & we do need to allow sufficient time for filtering & cleaning. Please note that we do not yet have EFTpos facilities so we would request that you pay in cash at the time of your appointment or make payment by PayPal or direct deposit prior to your appointment (details available upon request). Charges may apply to PayPal payments ($2 for purchases up to $250 or $5 for purchases $250-$500) Do’s: • Arrive on time (if you are late, your float session may need to be cut short to ensure the following appointment can start on time). • Allow plenty of time for your float session (we recommend at least 1.5 hours for a 1 hour float session) as we want you to take the time to relax before heading back out into the hustle and bustle. • Turn off your mobile phone when you arrive. • Ensure any small cuts or scratches are covered with a waterproof dressing. • Remove contact lenses and jewellery before floating. • Ask lots of questions and let us know if you are nervous or unsure of anything. Don’ts: • Shave within the 12 hours prior to your session. • Drink caffeine or other stimulant drinks before your session. • Float straight after having hair coloured. Cancellation Policy We really dislike having to charge cancellation fees but unfortunately, we have had to start enforcing them for late cancellations or no-shows as we have had several situations which have left us significantly out of pocket.We are a very small business with a small turnover & try to keep our prices affordable.So rather than increase prices to cover these situations, we think it is fairer to keep the prices as they are but better implement our cancellation policy. This is a difficult thing, particularly where a client is new & we have no means of following up payment of a cancellation fee so we have decided to introduce payment in advance for all 'new' clients whereby they are able to pay for appointments either via or website, a paypal request or by EFT prior to their appointment. If a client has pre-paid & then needs to cancel, provided we have received adequate notice (48hrs) we will either refund them in full or transfer the payment to another date if they reschedule. For cancellations with less than 48hours they will be charged 50% of a normal appointment cost by way of cancellation fee.For less than 24hours notice (including same day cancellations & ‘no-shows’) the client will be charged 80% of the normal appointment cost. In both situations the client will then receive the balance remaining as credit for their next booking. For bookings with vouchers, please note cancellation fees will be deducted from the value of the voucher as per the above description where applicable. | 
